HOW CAN WE HELP?
We want you to be happy - If you can't find the answer of your question below - please you can call or email us.
How do I place an order?
Ordering from Sona Arts is easy! Once you find an item you would like to purchase, simply click the "Add to Enquiry Basket" button in that product's description page. You can add multiple items in Enquiry Basket Using Add More Items Button. You can also adjust the quantity of any product in your Enquiry Basket.
After sending the order details, an person from the concern department will create a quotation with final product Cost, Shipping cost, Delivery lead time, Payment method and other required information as per your request and email you within 24 hours.
Where is my order?
If you did not receive your order items in schedule time as per provided in quotation and would like to find out the status. please send an email to firstname.lastname@example.org or email@example.com include your name, order quotation number and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we will expect it to be shipped.
Can I cancel or modify my order?
Your order request is promptly sent to our fulfillment Department. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at firstname.lastname@example.org or email@example.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.
Pricing Errors and Cancellation of Orders
SONA ARTS reserves the right to cancel an order any time before it has been shipped.
the following conditions applies:
Product pricing error: Because Sona Arts offers wide range of items, a product may on occasion provide you incorrect price. If a product is purchased at a price that is lower than the correct price. we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order.
Billing information provided for the credit card does not match the information on file with the card issuing bank.
Please Note: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of "Sona Arts: has confirmed that none of the aforementioned conditions apply to that order.
Do the prices on your items change?
Our Products Price may be changed Because foreign currency fluctuation. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.
What forms of payment to you accept?
Payment We accept following payment methods.
1.PAY WITH CREDIT CARDS
2. MAKE ELECTRONIC TRANSFERS... E-Checks (Funds taken from your bank account)
3. USE A DEBIT CARD (Funds taken from your bank account) or
4. USE YOUR OWN PAYPAL FUNDS ALREADY IN YOUR ACCOUNT
1. Pay By Credit Card [ Diners Club Card/ American Express/ JCB card/ Visa ]
2. Pay By ATM-CUM-DEBIT CARD
3. Pay Using Your Internet Enabled Bank Account
4. Pay by PayMate( Mobile payment)
5. Pay by ITZ CASH CARDS
Bank Transfer and Net Banking
1. T/T, Wire Transfer
3. Direct Cash Deposit in Bank Account
4. Net Banking
5. NEFT and RTGS
Money Transfer through Western Union or MoneyGram
You Can Make payment through Western Union or MoneyGram. All details will provide you in quotation.
Is my credit card secure?
Yes. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for this purpose. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Do you charge sales tax and duty?
Our shipping charges do not include any duties or taxes.
All the custom duty & taxes levied at destination would be borne by the customer, as applicable in the importing country.
How long will my order take to arrive?
if item is in stock and ready for dispatch. Once you place an order for this item, we can usually dispatch it on the next two business day.
If any items are out of stock, we will provide this information and the approximate lead time in quotation.
What shipping options do you offer?
For Delivery in India :-
- Shipping by Air Courier We use FEDEX, Overnight express & Other renowned courier company to ship the product.
- Lead time for the delivery in India would be 2-4 working days. (Except Sunday & India National Holidays)
- You can send your personalized message/greetings along with your gifts.
Packaging: We have expert packers to provide International export standard packing, safe transportation and safe delivery to destination.
Combine product can be shipped with less cost effective.
We will not be liable for any delay.
I shipped my order to the wrong address. Can you reship my package?
A fee will be applied:
The incorrect address has been provided by the customer and the package is returned as undeliverable An invalid address has been provided by the customer, resulting in a surcharge from the carrier.
Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code.
Can I ship my order outside of the INDIA?
Yes, we ship our products worldwide to any country.
Shipping charge will provide you in quotation.
Will I be charged if I refuse my order?
Please note a $20 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
Will I have to pay taxes and duties on my order?
Sona Arts will cover all taxes for customers in the India. Orders being shipped to addresses outside of the INDIA may require the recipient to pay duties and taxes upon delivery.
Sona Arts cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the India.
100% Satisfaction Returns Policy
At Sona Arts, we want you to be completely satisfied with each and every purchase. We believe to provide high quality products and extraordinary customer service.
How do I return an item?
Return would be accepted, if you have received the item in defective or damage condition. Send us the photograph of the defective /damage product by emailing us on firstname.lastname@example.org and email@example.com. After receiving the photographs, our team would work out and let you know the decision. The return product should be sent to us in the same original condition and packing, when you received it. On customize product, refund or return of the product would not be done.
I haven't received my order. Is it lost?
Be sure to indicate the complete and correct shipping address when you are placing your order. Sona Arts is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at firstname.lastname@example.org or email@example.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped.
What happens if my item arrives damaged or incomplete?
if you have received the item in damaged or incomplete. Send us the photograph of the damaged or incomplete product by emailing us on firstname.lastname@example.org and email@example.com. After receiving the photographs, our team would work out and let you know the decision.
Sona Arts is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with Sona Arts.
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order. This will used only for the service you have sought and would not be under any circumstances passed on fo any other commercial purpose. Sona Arts will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.
How does Sona Arts protect customer information?
When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access. .